SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of EnvisionDepot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very beautiful!
They're just gorgeous! The photo does not convey shine. Comfortable length. There are things that do not bend at delivery. Devakkia, take it!)
They sent it on November 12 and I received it on the 26th of the same month, before the estimated delivery date. They weigh nothing and are just as they look in the picture. They are quite long and they are divine. There was No need to communicate with the store as there were no problems or drawbacks.
Красиво блестят, все камни на месте. Продавцу 5 звёзд.
Beautiful earrings! everything is done qualitatively, the Stones do not fall out, there is no glue. I did not find any minuses. Take it without thinking
Шли полтора месяца. Но серьги очень красивые, легкие, качественно выполнены. Блеск приятный, мерцающий
Everything corresponds to the description. Not heavy, decent quality
Shvidka delivery, and yakisniy goods, all reviews photo) uncle)
Great earrings. Perfectly iridescent rhinestones, look chic. Recommend. Delivery 5 post fast, but recently works with interruptions.
Отлично! 1 в 1 как на фото ! Рекомендую !)
Very beautiful earrings! Delivery about 2 weeks has been
I liked it very much!
For such a price good earrings. Very beautifully iridescent and very light. I think they will be comfortable to wear. The only negative: they came to me broken. A couple of pebbles flew from below. But I think it's not critical.
Iridescent is very beautiful, delivery of the Week 2-3, light
Ordered October 11, received November 1. Delivery was carried out to Togliatti, Samara region. At the time of order the price was 138 rubles 74 Kop + discount AliExpress + discount store = bought for 117 rubles 97 kop. Earrings are light. The order is satisfied.
Beautifully shimmering, delivery is fast, well packed. Recommend!
Awesome! Thanks! I recommend.
Отличные серьги. Сделаны аккуратно. Не тяжёлые. Пришли с защитным уплотнением, чтобы гвоздики не погнулись. Сверкают. Рекомендую.
São verdadeiramente lindos! valem muito a pena. Sem falar que chegou em 15 dias