SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of EnvisionDepot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The bag really liked! For the first time, the smell was of course, but in 3 days it was weathered. Quality bags like!
Excellent quality, fastened easily and firmly, on magnets. The size is comfortable, stylish and oooochen roomy. 1 small pocket outside, there are no compartments inside. There was no smell, thread. Don't stick out. Excellent!
The bag is good, but the seams are not very strong, at a certain angle, when lifting the bag almost broke off the handle, but the seam went away.
The bag costs its money, debt 1,5 weeks to Moscow. The quality is Chinese, neat, but I already see that over time the threads will tear leatherette from the weight. Looks reddish, the color is almost as in the picture. But inside there is no lining and pockets (((
Delivery from the order is exactly 2 weeks in Perm. Cool, davolna. There's a smell, but he got out overnight on the balcony.
Super comfortable. I go to school, A4 is placed, a lot of space in the bag. The handles are durable.
I liked the bag. Correspond to the description. The smell weathered for through 3. color as in the store's photo. Recommend.
Я в восторге Она такая крутая, мягкая, вместительная это то что я искала
Nice bag. It stinks, but it will fade over time. For 1661r Super
Super! I'm very happy. Appearance worthy. In the kit package, anther, gift-keychain. Later I will add strong or not, as it will show itself in use. PS delivery gun! Has reached Krasnoyarsk in a moment
The bag is chic, dense, quality. The only thing was a terrible smell, but I think it will soon fade. Came with accelerated delivery faster than was indicated!
The bag is super!) very neatly sewn and * the skin is soft. Looks better than in the photo. Really liked))) thanks to the store!
The bag is soft and perfectly sewn. There is a strong smell, it is necessary to air. For this money is just a gift!
Amazing bag. Was ordered 23.03, came 04.04 to the Tyumen region. This is very fast. There's a smell. The quality is excellent, the threads do not stick out, the handles are durable, the magnets are strong. Very roomy. Has one large pocket basic and one smaller. I'm happy with the purchase.
Крутая сумка, давно хотела именно такую! Пришла быстро, за 2,5 недели в Уфу.
Я в восторге от сумки. Очень хорошее качество. Пришла в Мск очень быстро. Без запаха. Хожу с ней почти месяц, идеальна. Много помещается, сама по себе не тяжелая, и не легкая в меру. Теперь одна из лучших моих сумок на каждый день. Спасибо за подарок продавцу
This is the fastest delivery in my life. The bag is just super quality, comfortable. Came not crumpled, which pleased
Отправили быстро, пришло тоже, все в целости. Присутствует сильный запах, но мне это некритично, выветрится) Сама сумка довольно из тонкого материала (не всем это понравится, думаю), все швы аккуратные, ничего не торчит, магнитные заклепки прочные. Продавца рекомендую, но не общались — не было необходимости) Спасибо!
First of all I have to say that this bag is very very stinky with the mixed smell of plastic, rubber and may be something else. So before usage I advice you to throw it on the balcony to get rid of it. Despite the smell the quality of the bag is superior for such low price. All the seams are made neatly and there is bo any out threads.
The handbag meets expectations. Price = quality. There is a small smell, but not nasty, I think it will soon fade out. With the store did not communicate, the order came quickly, if you consider holidays in China