SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of EnvisionDepot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love it my new fave sunglasses thankyou so much for this even shipping is so thankyou
Cool, lightweight, well hold, are elegant and relaxed to them wears. I don't know how long wytrzymają but don't like for long wear the same so for me perfect;)
According to the product I recommend. I get very fast to lima peru. Good packing. Good store.
If you’re looking for some big badass glasses, you’re at the right place. They’re cute and lightweight!
Gradient red-pink. Interesting combination. From the sun will not be particularly protected, but as an element of the image, it is quite interesting. For a long time I wanted to buy large glasses. For such a price-just class. I recommend the store. Glass over frame
Very beautiful glasses identical photo arrived very quickly here where I live in Santa Cruz of Capibaribe Pernambuco of good quality buy other times Thanks
They are of really good quality and I like them a lot.
Perfect exactly as pictured beautiful high quality arrived super fast on time super to indicate who like the color it gives us type a rest eyes
Am completely, this glasses is perfect demaaaaaaaaais arrived on time, was my first purchase here in app and I'm very satisfied!!
I loved super good quality 10/10
Perfect, that beautiful glasses, have no clothes to wear it!!! Arrived super well packed, was within a packet almost vacuum and inflatable, am shocked the care, quality and beauty of glasses Ameeeeeeei Super recommend
Order made 27/09 and received 18/10 in Canary Islands, the item corresponds to your description, there was no need to communicate with the store, arrived in perfect condition as always, this is the 2da time k I ask, I recommend 100%
Very satisfied with the purchase. That's what I wanted. Packing is beyond praise. Delivery 2 weeks. Definitely recommend.
Great sunglasses, I can recommend it. It is a pretty good.
Simply Beautiful Price well in account, very beautiful, relative glasses luxury! Arrived here in reef Pernambucano very fast, less than a month, loved.
Good glasses. Bought for vacation, came whole. Quality corresponds to the price.
Glasses look expensive and stylish. I think that a little big, but on my face look normal, you have a narrow face, then I think it will not look like a dragonfly. Quality is good. The product came within a month, was tracked and was together with other purchases in one package. Recommend.
They're very sweet 'the truth I thought they weren't good' but they look elegant 'a little sensitive' but women are a little more careful 'so I recommend
That's a very simple despicable glasses. And very flat. Second time I would not.
All right! Received for 9 days, 4 pairs came in a dense box, beautiful, stylish