SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of EnvisionDepot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Камень большой, около 3,5 см. Сзади металл. цепочка из камушков с прочным карабином. Идёт в комплекте с мешочком. Продавца рекомендую
Everything is fine, it came quickly enough, it was sent quickly.
The quality is excellent, though the chain is short. Everything corresponds to the description, I order in this store not the first time, I recommend the store
Jack, me draw as one of your girls hahaha. The necklace is very beautiful, really, very well made and realistic. Bought to start a collection based on Titanic. Like the bag with the inscription. Arrived very quickly.
это очень красиво!у меня нет слов!прекрасное ожерелье…
el collar es hermoso viene con su funda para guardarlo, además llego en perfecto estado y en poco tiempo, me gusto
Hermoso collar tardo 2 semanas en llegar gracias al vendedor
Ordered on sale 11.11. The goods came with a broken chain. Apparently, it was damaged on the way. The store immediately approved a refund. Thank you! I recommend the store and the goods. Pendant fire! Shimmering, looks awesome! It's a little unlucky for me, broke down during transportation. The chain is very light, all stones are in place. Blue stone glitters no worse than the heart of the ocean in Titanic))) take it, do not think. Beauty is unreal!
This is absolutely beautiful, delivery was great faster than expected, the chain is sturdy enough to hold the heart gem which is good and the little bag it came with a just lovely very happy with this necklace. My daughter will love this.
Thank you all liked done well well, quality, everything is as in the photo I'm pretty.
Excellent. As described
God's jewelry! Bleached, shimmering. Wheezing headphones, melting speakers. On the neck of the heart, as in Titanic.))) Prompt delivery. Pouch for storage. Definitely advise!
Beauty, shining. In the parcel with the decoration came a velvet pouch. Behind the pendant is written 925, but the chain is magnetic, and the pendant itself is not.
Выглядит шикарно,я бы порекомендовала к покупке данный товар,спасибо!
Arrived in 1 month to quebec canada. So beautiful! Exactly as shown. Very reflective
very cute I'm happy with my purchase. looks as described thank you!!!
I love you
it's beautiful not the real thing but nice any way.
The order was delivered very quickly! Everyone is satisfied with the necklace is very beautiful, the quality is good, all the pebbles are in place. Recommend.
Heart of the ocean. Very beautiful glitters like a diamond. Thank you!