SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of EnvisionDepot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
parfait
Gloves are soft and very warm. The sensor reacts very clearly. Now in the cold, you do not need to remove gloves to answer the message in social networks. I'm happy with the purchase. For the winter to-15 'is quite suitable. I recommend to buy.
I'm happy with the purchase-the phone is absolutely real in them! Thanks for fast shipment
Normal gloves. on the big hand is very good. inside fleece. thank you very much.
All Super
Gloves for two weeks went to Brest. Quality is not bad. To the touch pleasant. Size fits. The phone can be poked without removing gloves.
In full for this money worthy gloves. Soft start, no unpleasant smell. The dimensions indicated in the photo. Themselves are very neat. Well stretched. On a full male palm with long fingers without problems will climb. I hope in the sock will not let you down!
Перчатки на первый взгляд хорошие,плотные.Как будут в носке,посмотрим.Подошли на среднюю мужскую руку.Доставка быстрая-13 дней.Трек отслеживался на всем пути.Продавцу большое спасибо.К покупке рекомендую.
Long warmed gloves for a large man's hand, well stretch
Quickly and quickly in 2 weeks in Belarus, the quality of the norms of smell is not present, there are no threads sticking out, everything is neat.
Заказ пришел быстро! На вид хорошие перчатки!
Nice gloves. Pleasant to the touch, the touch screen reacts!) cool. Very convenient in the winter. Let's see how they will show themselves in operation.
Very good! I bought for 280r. Sewn perfectly, no thread sticks out! On a large man's hand fit, sit comfortably, inside they are with a fleece, it's a pleasure to wear! The sensor works. I will order more! Delivery 2 weeks in Pyaterochka.
Good. Excellent type.
OK.
Good gloves for 280r. approached a man's hand 20 cm long ..... I do not know if this description will fit .... but the height of a man 192 cm. So the gloves are not thin, warm and inside the resemblance of fleece, although it is clearly such a knitting and synthetic material of the thread. The sensor works perfectly indoors (on both hands on the index and thumb). There was a parcel for a month and 10 days.
Thank you
Awesome gloves! Great stretch! I have a large hand-came up perfectly! They are universal, from a small to a big hand... the only thing that does not always work the sensor-I would like a little better to be thought out the inserts for phone control control! Before Belarus came in 20 days
Жақсы қолғап, көреміз қыста қалай екенін. Оңтүстіктің қысына жеткілікті болады. Сенсор істейді