SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of EnvisionDepot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery is very fast to Moscow. Four days. So far, everything works.
Great lamp! Super-Super shines, delivery: mega fast, courier)))❄
The product corresponds to the description, I will leave the recommendation after the month of operation. And so all modes work! The goods are satisfied, most likely I will order Escho :)
The order is satisfied, the delivery is fast, I buy 2 times, it was very useful at the cottage.
I certainly recommend that I have it installed outside a couple of months ago it works perfectly illuminates a wide area
very bright light, good quality, my 2nd order, it is a very good light with solar!
Excellent lanterns, very bright at night, react to movement, three backlight options, the quality is very decent. Each lantern is packed separately in a box.
From day to day, and very well packed. Tonight I will test the light, but they look very good
All perfect. I liked it very much. It's arrived in 3 days!!!!. Said delivery in 3 days, and so it has been, geniasl
Funciona correctamente
igual pero no funciona el sensor de la luz i no puedo aprovechar el producto gracias por todo el tiempo de entrega pero no sirve para nada
Perfect Tal and just as you described Illuminate more than thought I'll buy more In three days they were home
Fast delivery. The instructions don't explain how to activate the 3 modes you have. I'll go investigate But the product is equal to the description.
I buy lamps for the third time, for friends who liked my lights. There is a drawback, attached screws are more than a hole in the lamp. In addition, the first 2 lamps when turned on start blinking and turn off. Disassembled, checked the voltage on the battery-4,25 volts, it seems to be a overcharge, it was no longer possible to understand.
Good product, all four work perfectly. I'll be back to buy.
It is smaller than I expected, but that is a good thing. I will post another picture after i install it
Exactly as detailed in the description. It remains to be tested and functioning properly. The shipment took just one day. Highly recommended. Repetiré
Perfect is the second time you bought, van super well
Happy with the purchase. I got a light that didn't work well and I got some of the money back. Good attention.
Great product came as described, not taxed, the longest was wait the product of capital to my city
Very good, they work well though I thought they 'd light something else
I ordered them 7/6 and I got 9/6 in just two days! Impressive the speed of shipping, its lighting is perfect and are small size but no matter. Its quality is good. Super recommended store
Everything is fine, the lamp shines bright, everything works. Took 4 PCs 180 led, ordered 2 more PCs. I will test on the site, see how it will look and how much time the light holds. Three modes are very convenient.
Looks pretty decent. After turning on, it was found that the left part of the LEDs did not work. After disassembly, the wires (+) and (-) were confused. I changed places and everything worked. Only for some reason not as bright as the rest.
Excellent, except that in two of the four boxes there was no strong. The store kindly returned some of the funds for them. Shine very bright, the sensor works, hung to a height of 2.8 m.