SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of EnvisionDepot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The glasses came quickly, packed in a navel. Not broken. They certainly do not look at 5000 ₽, but do not look cheap. More on a narrow face, on round faces look funny.
Duge twist and Duge garnies for the Taku reception! There was a reception and a good package. Uncle store
All beautiful, the lenses are exactly like the photo, it took 3 weeks to arrive the only thing to take into account is that they are a little small
Good glasses, in the photo seem a little more than in life
To the quality of claims there, but I'm not very glasses approached, my niece is much better, for children
Me encantó el diseño y calidad, todo llego en perfectas condiciones y llego en tiempo y forma.
Sunglasses arrived in a good condition and in less than 30 days, super recommended
lovely pair of glasses. as advertised
Superb quality. Fast shipping and excellent packaging
Excellent, girls studying if your face type looks good on this kind of glasses. All excellent. Well packed. In perfect condition
They're perfect, they took 10 days or so
Tware came in 16 days. They are the same as in the photo from the store. They came to the party. Glasses came new, not broken and not scratched. Well, in short, I recommend to buy!
Very cute. Love the look. Shipping took about 1 and a half months
Points received, went about a month, packed well. The parcel is happy. I did not communicate with the store.
Eyewear very beautiful quality very good arrived with a few days in advance
Points went madly long (3 months exactly!!!). The store did not want to refund the money when the dispute was opened. But nevertheless, the quality of the glasses is good, without scratches and other pieces.
The goods are pre-war, OPIS accurate, everything went on. Arrived in normal packaging. Sami Okular and plasticy. Okulari fit, came shvidko to Kherson. 8 Peruvian Z 10♥& Middot;
Very good ! Eyeglasses are excellent quality, and looks really great. Exactly as described. Recommended store ! Fast shipping.
Chic glasses! They look exactly like in the photo. Definitely I will take the same, only in another color. The only thing, I advise you to order together with another product, so that the parcel comes faster. The glasses were due to arrive on October 19, although ordered at the end of July. As a result, the parcel was connected to other orders and I received them about August 13. I advise you to purchase!