SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of EnvisionDepot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good product! All right, well protected. The frame could be a little better, is only a plastic plain. But the lens is good, not know how the protection, but is polarized. Is not very dark or very clear
Like very, very beautiful and great price, store sent super fast,
screw is loose on the other side but that's alright I can just fix it
These are polarizing lenses, but they don't look good on my face. /////// polarized lenses fit day handmade jewelry face shape, guan er will ring
Good packaging. Product as in description
It's cool :)
Excellent store. If you are looking for a reliable service look no further than this seller. I would highly recommend this shop.
Nice glasses I like I recommend. Fast shipping
Responds exactly to the description. I couldn't realize how it will fit me by size, but luckily the outcome was good.
Delighted with glasses! Perfectly fit. Very convenient in them, both for a walk and driving. Sit comfortably and look expensive. I will order more from the store, thank you very much!
Super neatly packed. Beautiful glasses like the ad! Happy!
As description, good quality, fast delivery. Perfect thank you
The goods correspond, packed well came two weeks before the Surgut store sociable well....
нечего нарманло.
Fast shipment, delivery 5 post. These are my second glasses from this store. Everything is neat and high quality as well as at the first order.
Cool goods, in addition to wiping, case, bag for glasses, a key for suspenders bolts, I'm happy, I recommend the store
The glasses correspond to the description and photos. Delivered quickly. Earlier for a week. Included are all accessories. The only small minus-nosoprosts hang out. Came clean and without damage Happy with the glasses.
за свой ценник очки ок. поляризация есть. материалы приятные.
Fast delivery. Very nice glasses. Tank you very much.
For such money incredibly cool glasses, very fast delivery! Came for a month before the deadline in Moscow, just two weeks! Incredibly big kit! Everything is very high quality and very well packed!!