SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of EnvisionDepot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
אחלה product thing good תקנו
Looks good for the price. I'm nervous to sweat or even wash my hands with it on as it really looks gold plated. Sizing is right though and store was on time with shipping.
Excelente
chegou mt rapido
o.k. vše v pořádku
Delivery more than a month to Bashkortostan, at a discount came out for 148 rubles, for the case thank you
A simple, beautiful and wonderful bracelet is also stainless, I recommend buying from this store
As always the store maintains a very good quality in its products, I have no great thing to say I arrive in order and the store is thanked for the fast shipping✨❤️, Again I highly recommend the store, quality 10/10 always.
The small sizes of Jersey need that the bracelet is a little hungry But basically it is very satisfactory
She looks very pretty, though I hope she doesn't get undressed.
I hope the products have not darkened arrived in good quality complete
Parcel received quickly with a follow-up of the post office, just 10 days, very pretty and very good value for money, good contact with the store. I recommend the shop is I would come home for my future purchases. Thank you
Product and sales are a guarantee!!!! Great product and very good store!!! You order! You order! You order!
The product is accurate to description, it's looking good. I think it's a mixture of stainless steel and something other, because the weight is not very heavy for it's volume. But I think it will not change the color or get rusty. If it will, I'll leave an additional feedback. I bought 7mm, 18cm version. My wrist is 17cm and it sits perfectly. Thanks to the store
I love it, ordered 11m 7in bracket. I'm a repeat customer with them. Love their stuff
concuerda con la descripción del producto y se ve de muy buena calidad el material
Like the picture, beautiful, arrived very fast, recommend!
This chain is completely attached to what the description of everything says, good to quality and good material, meets the extent to which it is requested, it looks great and all my order comes complete. In the buying process I had no problem so I didn't have to contact the store, it was all exacct, the shipping, in following the order and until delivery they were attached to what was seen in the follow-up. For all of the above, I highly recommend these chains and the seller who gives a very good service. Greetings
Sehr schnelle Lieferung. Die Ketten sind sehr gut verarbeitet und sehen gut aus, danke
Product good quality so far, arrived well packed.