SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of EnvisionDepot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A good, long, soft cable. Fast charging works. I went to Moscow in 2 weeks.
Кабель, хорошего качества. Доставка быстрая. Быстрая зарядка.
Soft, thick wire, looks and feels very good, most likely I will order in stock
Quality fire. I order not the first time
Very fast delivery. I ordered 5 pieces at once. Cord quality. Fast charging supports.
Excellent quality cables! Best cost-effective
Not the first time I buy goods in this store. Everything is always fine. Quality at altitude!!! Highly recommend. Delivery time is not the fastest, but the quality of the goods overlap this wait. Recommend 100%!!! Both the cables and the power banks are of excellent quality (I use more than 3 years ..
Кабель сподобався, файний. запакован гарно. доставка в строк. продавець надійний. раджу.
The wire is excellent advise you can take delivery super fast.
The store sent very quickly, came also very quickly, as always everything is on top, very high quality cable!
very fast shipping. I get a free gift and the cable is good.
Good store, good quality product and arrived very quickly in 19 days only.
Great cablet, well-made, durable and compatible with fast charging
Данные передает, даже при длине 2м.Понятно что скорость USB 2.0 , для miniUSB другой и не бывает.Все как всегда, фирменный пакет, подарок стяжка.
Продавец очень круто упаковал кабель,в 2 фирменных пакета.Сам кабель качественный,ток на уровне более толстого кабеля,что означает,что качественные провода используются.
Good construction and am satisfied with the finished product.
Well packaged, custom brand packaging, when ordering several packages I was given a cable organizer, A nice gesture from you. I ordered 5 wires and it all came in.
The parcel was delivered very quickly to Russia Leningrad region city slates. Thank you very much for the quality and reliable and favorable price! I really liked the goods of excellent quality. Excellent packing and prompt shipment. Thanks store!
Quality cable, indicate to other people.
The parcel was delivered very quickly to Russia Leningrad region city slates. Thank you very much for the quality and reliable and favorable price! I really liked the goods of excellent quality. Excellent packing and prompt shipment. Thanks store!