SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of EnvisionDepot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Отличное качество. Рекомендую.
Very high quality and convenient for use cable. Its functions perform perfectly, supports fast charging and quickly transmits data. Plus, everything is done very qualitatively and looks very cool. Fixed the problem of heating the phone when charging (with its complete Cable, the phone was very heated)-with the same cable is not heated at all. Thank you to the store for the quality goods and very fast delivery! Highly recommend!
Great cable, the contacts on the cable are properly covered to prevent accidental shorting.
I think about ugreen you can not write anything. Quality at altitude, starting with the package and finishing with the cable itself!!! The cable is unexpectedly soft, I thought it would be harder. Pleasant pale purple shade. Fast charging is on. It is magnetized well enough. When connected to the network, the indicator lights up. Product and store definitely recommend!!!!
Good cable, it can be seen that good, only the device does not show more than 1.5 amps, that with a magnet that with native charging, it does not work
Great stuff. Works fast and mi turbo charging.
All normal, took for 3 dollars at a discount, came to the Mail, went pick up. Ampere gives out, the magnet is good, it holds tight in the nest, there is a green light. The only thing I can say from the minuses in experience is that the socket can clog because. Its design is quite difficult. In normal conditions, probably there will be no such problems, but in the conditions of dusty productions there are claims from the guys. In general, the firm is good!
Good evening I received my order from you and I am very pleased with them all as you promised corresponds to the description respect you thank you for everything!
Good cable, very soft. Keeps fast charging 33 W on Xiaomi, data from the PC transmits. The magnet and connector are made so that nothing bulges, does not cling, the trash does not clog. In operation a couple of months, no problems. Ordered a third cable for another device. The store is responsible, even with large discounts on the sale does not go off and sends out on time.
Delivery to Lipetsk Region 10 days, thanks Mail. The cable is very soft, almost like a lace, which pleased. In the power supply and in the microUSB connector is fixed very tightly. The magnet is strong. I checked the USB cable with a multimeter, compared with the native Redmi 4X Cable, the results are on the photo.
Everything is fine, the cable works well. Fast charging works, data transmission is supported. In performance, this cable is no worse than a normal monolithic cable. In general, everything is fine. Delivery was normal, only 19 days to ukrpost. Thank you for the goods
I have received the cable and it is of very good quality, I have tested it on several devices and have had no problems. I have already bought accessories of this brand several times and I recommend them.
Ugreen as always quality on top, made everything on five with a plus. The parcel was tracked, came quickly
Super store, super goods and delivery! best store! this is my favorite! I am-very happy with everything! so keep, ugreen!
Excellent! Everything works as described, fast charging, and the magnets are strong. The only thing I don't lie is that the led light is constantly on. Will probably put a small dark sticker on it. But great product nonetheless. Thanks ! :)
Very very very very long ordered on March 20 came on May 5, the store communicated well but the quality as always at the highest level in the set of screed. Ordered 3 times from this seller the first time ordered the transmitter came vibrator 2 ordered the aux wire came quickly for 2 weeks 3 times here charging the phone very very very long.
I order 2 times. 1 time came in 14 days was a record. This time a different record is set: 66 Days to Krasnoyarsk-this is something with something, I thought, will not reach. The wires are good, the track is not tracked.
At the end, I got this wonderful cord. The order issued 18.01, and to my post office he arrived (on the panda harness) 03.04, in my sooo long run panda. The cord itself is of good quality, the magnet holds very well, I know that over time the cord will twist because. In braid. The goods are satisfied, I safely recommend, well, at the speed of delivery it is up to you.
Как всегда всё отлично у этого поставщика. Товар отличный. Однозначно рекомендую.
To Izhevsk 45 days. Description corresponds. Seller recommend.