SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of EnvisionDepot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I size something fair, but good quality.
Delivery IML, courier brought home. There was a change of track to track IML, track tracked in Russia. Delivery 11 days. On the size of the hand about 10 cm, took XXL. The size perfectly approached. On quality will show time, while everything is arranged. The seams are neat, the threads do not stick out I'll ride on the bike, I'll add a review. The store is responsive. Recommend.
Shipping within jams. Rock brand gloves quality price finish love in you products come out every time use staples. This product is for a good and gloves is a little shorter at wrist part takes the street is not good sound
Very good quality
Looks good quality and in super fast shipping
<2en> product quality is very good on that phosphorus is increasing evening visibility. <2en> Palm holes help prevent sweating.
It came pretty fast, they look good. Maybe I should have picked one more size. Good finishes
Glove identical description. Size M was a little tight. Got hands size standard. Finish and sewing are good. Very worth the gloves.
Hand size 7.5 - 8. took M. Everything came up. There are soft inserts on the palm of your hand. Thank you: 3
The price exactly corresponds to the quality. Took for 996,10 R in early May 2021. Nice gloves. Very high quality, it's a pity that not the gel inside. Size L on Palm 8,5 is excellent.
They look great. I'll leave valuation when I try them.
Think than are OK. Well, it seems. Night reflective led me and look good. Working day shipping Mobile beyond what can later ㅜ ㅜ
Good gusntes, fast shipping, not 10 days
XL for hand of a perfect man. They are comfortable and quality is fine.
Доставка 10 дней. Качество очень понравилось , с размером угадал , хорошо тянуться. Рекомендую для велоспорта. Спасибо!
Less than 15 days to reach Spain. The padding of the pads look comfortable and good quality
Cool gloves, ordered M-ku, just fit the size. The parcel arrived in 9 days, it's very fast and received a new mail. I recommend boldly this store and the product!!! Everything is cool, I attach a photo to the review
He arrived in a week, he is perfectly attached to my hand, tremendously satisfied, it is a great brand
Great! Comfortable, good quality, color as indicated. I really liked them. Now check for durability
Nice gloves! On the volume of the hand 24 cm just right!! Seller recommend!!