SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of EnvisionDepot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good cable. Good store.
Super fast store had to receive in January but already there... really hang. Top
Delivery month. Packed well.
27 November in order. For Dec days arrived. Magnetic cell phone charging cable is very good. Thank you very much.
The order is perfect very fast. I recommend the store
Fast charge, thank you
delivery was fastest I have ever seen. goods are really high quality. fantastic packaging. highly recommend this store.
I take not the first time. Quality satisfied
Product is really cool i love it...also packed well...wire is covered with nylon layer which gives extra protection to the wire...store recommended... caution Do not forget to sentize ur goods before use and wash ur hands after that...stay safe in this corona season
Works well
Спасибо большое продавцу. Посылка пришла за 16 дней в Одессу. Всем рекомендую этого продавца.
In a month, in a modern package, five stars to the store.
They arrived well, without any detail. I tried them and they connect I ordered 2
Easily charges my iPad using the magnet connection. I don’t have to take the extra time to plug in as it just “finds” the port connection on my desk. I got the silver, black, and the red. I also purchased extra connectors for different types of ports.
excelente
Fast delivery tested and working well
The goods are good. It came in a national package. Sent fast. It's whole. Ordered not for the first time. The goods are satisfied. Can buy. Seller good. I'll order more. All good!
I ordered charging with three nozzles. It was almost a month before Moscow. Everything works, there is a backlight near the magnet, the magnet is not weak. For half an hour I charged an iPhone X for 50%. Two other nozzles have not yet checked. I recommend to buy.