SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of EnvisionDepot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I arrive in 10 days in chile, it is beautiful and very good quality, it came in a plastic bag
Beautiful chain, came for a month, only 5 butterflies, with the store did not communicate
This is afigenno!! Color is high, I really like it, especially in the sun so shimmers))) everything is very cool!) definitely recommend!!! True delivery is long, waited 2 months
Norms, but like any cheap jewelry from Alika in a couple of weeks will tear off the coating, And so cute
First of all I want to say that I am delighted with the quality and what this necklace looks like. Many friends liked the necklace how it looks and how it fits nicely on the neck. Lančić arrived within 35 days of my ordering (shipping address: Bosnia and Herzegovina). It came finely packaged and without further damage. Kudos to the manufacturer because the product is great. My rating is 10/10 (all recommendations)
It's hermosoo! Just like the picture, it's very cute and delicate I love it
Beautiful, it takes less than 2 weeks to arrive
I ordered in the middle of March, but came in May Very satisfied with the chain, beautiful
I like it, it looks cool❤
Pretty long, so enough for any neck. Very light and fragile, butterflies are easy to bend. They're calling nice.
Excellent necklace, very light Such as expected!
Very nice, they're small, just like the picture.
It is beautiful, of excellent quality and arrived long before the estimated date. It has not become black or has not been mistreated in any way. I thought it would be more fragile for the price but no, it's really very nice. Recommended.
It's very pretty I love it <3
The delivery is slow but it was worth the wait, it’s very pretty.
muy buenos, realmente es acero inoxidable
A beautiful necklace for a beautiful woman. It looks great on the neck. Woman happy and satisfied with the necklace. Recommended store. Thanks for transaction. I am happy that chose this seller. The packet went a very long time. I get refund but when received packet, I gived back refund payment to seller. Best Regards for seller.
received late almost more than 2 months.. but very cute.. love it.. recommend
Really nice!
Just like what I expected.