SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of EnvisionDepot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice i recommended
Well received, as in the picture, just remains to test it, thank you
работает, упаковано хорошо, пришёл заказ быстро
Реально качественная лампа. В отличии от других которые покупала, эта имеет хорошее крепление, ничто не шатается, не падает, фиксирует надежно. Единственное пожелание лампу ещё большего размера, 26 см мало. Рекомендую к покупке. Упаковано качественно, хотя когда получила, думала она разбитая будет, но внутри хороший воздушный пакет.
Ilum Inaction top, arrived super fast (free of 15 days) without taxation had some difficulty in Mount tripod but nothing that some hours breaking the head not solve.
Arrived in good condition. Items as described. Easy to put together. Light works well - 3 different colours + brighter/dimmer control. Tripod should be sturdy enough for use indoors. Ring light arm might not be strong enough for large phones or if there's wind but was fine indoors with Samsung A8. Good height for musicians standing. Need to do further tests to see how far the light will throw. Fast shipping.
В общем товар не плохой, есть мелкие нюансы: кронштейн пришёл весь заляпаный клеем, тринога хлипкая. Работает отлично, 3 режима света с возможностью уменьшения и увеличения яркости.
лампа пришла в срок, целая и рабочая, хотя при пересылке упаковка вся замялась, думал что обломки будут, а так 5+ продавцу, покупал ребенку на день рождения, ребёнок в восторге.
Worried at first about the condition of the box, but it came all in very good condition and functional
шикарная лапмпа. разная яркость, три тона: холодный, тëплый, дневной свет. Штатив устойчивый, разная высот и фиксируется хорошо. есть держатель для телефона, даже два: один прикручен у основания кольца, а другой я не поняла, как крепить. в целом шикарная лампа, что надо
Все пришло в целости и сохранности, в рабочем состоянии.
Упаковка вся мятая. Доставка хорошая. Всё остальное тоже на хорошем уровне.
Пришёл за 2 недели, без повреждений.Собрали всё нормально,но ярче или темней не делается.
Excellent quality and ultra fast shipments. I am very satisfied
The light ring has an impressive quality, it caught my attention quite a bit. I bought the 1,60cm is very high (topped open photos) and 26cm hoop and goes great, the tripod has a magnificent quality. What I didn't like is that it doesn't have bluetooth trigger, lucky I'm 2 already. He arrived quite early,
товар быстро пришел, продавцу огромное, все проверила и все работает.
Perfect! Arrived on the expected date small downside, no instructions so good luck;)
пришло надёжно упаковано, без повреждений. Пришлось чуть помучиться со сборкой. Однако это оказалось не так сложно.Штатив регулируется. Свет яркий, довольна.