SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of EnvisionDepot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wonderful tape glue well shining also good in the remote need round battery remote also works well
Everything is super))) the store is responsible, sent quite quickly. Went to Ukraine for about a month
хорошая лента, заказала 2 метра, идеально подошла к кровати, шла не долго, всё работает, я довольна.( ꈍᴗꈍ)
The goods are pre-war, priyshov for 16 days. Trohi dovgo reached the man yak insert a battery in the remote control, bit the zvichina itself, you can simply bring the battery to the store.
Долго отправляли заказ, но пришёл в целости и сохранности. Хорошо упакован. Воняет (да, именно так) пластиком, надеюсь запах выветрится. Холодный свет, горит ярко, вечером ещё потестирую, а в целом довольна)
Like all is well, we will try
Очень Крутая лента длинная и меняются цвета с помощью политика очень хорошо всех люблю спасибо за просмотр
лента просто супер! подсветка яркая,пришла быстро за 2 недели всем советую! ждем s.t.a.l.k.e.r 2
работают все диоды, светит ярко, пришло быстро, спасибо
Супер ,приехала через месяц в Днепр
Вообще, цвет мне не особо нравится.... Но, для того чтоб сделать нормальную подсветку подошло.
Schvidko came and was good.
заказала 12мая пришёл 29мая товар целый яркий. я очень довольна рекомендую
Очень приятный свет, а целоваться под таким одно удовольствие, главное было бы с кем)
Good thing))
Сбер логистикой пришла очень быстро, прорезинина по всей длинне, качество на уровне
Tape top, take it will not regret. By the way, the adhesive side is very reliable. But do not be as weak as I, and buy a battery in the remote. All MOQ
Cool Tapes, work without interruptions, do not warm
Очень быстро доставили в Краснодар ! Хорошая лента за свои деньги .
Light pink purple super rendered!,super cute this pink (my camera is of poor quality, but the LEDs are very pink-purple) I recommend this store (the shipment was fast)