SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of EnvisionDepot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The bag is satisfied. Corresponds to the description. Everything is good. Short belt, have to change
Cute light bag, clean put phone and keys
A bag of good quality for its cost, ordered for 200 rubles taking into account delivery. Bag Size 25 cm × 21 cm, lining of two types of fabrics, saturated colors, look very beautiful. The strap is 108 cm long, will need to take a longer strap if you want to wear over your shoulder. To buy recommend
It came in two months in Almaty. Handbag is good, but the print is slightly paler than in the photo, so I pasted rhinestones for brightness, the seams inside are not overlaid as always and most importantly the strap the strap In a word, that did not like the redo itself is called!
A normal bag; lightning workers, and due to the size-roomy. For summer travel suitable,
Lightweight bag purse. For this money is a great option. She took for a walk with a dog. for me, a short strap and a bad thing that can not be changed, the edges of the strap are sewn into the seam. With the store did not communicate, sent immediately, delivery is fast. I recommend!
In principle, norms, cute, to the touch pleasant soft, the drawback that inside the seams are not sewn, not critical, the star will not be removed
It is certainly not much crooked. Instead of the heart turned out a red moon. But the child is happy. It is convenient to throw the phone and small things. Two compartments. Delivery 2 weeks instead of the promised month.
Delivery in 16 days. I did not have to communicate with the store. The handbag is pleasant. Excellent for walking and traveling. Not critical, but there are shortcomings: the belt is short, it will have to be replaced with another. Inside the bag there is no lining, there are seams and threads. Outside-everything is neat, smooth.
Handbag is quite Children's, for a walk with a dog did not fit, but for this price I recommend and came earlier than the store said for a week I recommend
It's like the description. Packed well, delivery fast 20 days. Thank you.
Handbag liked, light and strong, tapestry is planted on foam material, as protection against getting wet. I recommend the product.
A good handbag for summer walks with a dog. Phone, keys, wallet. Super. All locks are working, the seams are even, inside the lining. Wonderful
Handbag is small, pretty. The picture is beautiful, everything is qualitatively made. Delivery was very fast. Thank you
Cute drawstring bag of a neat quality, exactly as on the site.
The bag is wonderful, it will remove everything you need. Sewn neatly. The length of the strap is suitable, in order to carry the bag over the shoulder. Very satisfied with the purchase. The bag was delivered in a month. Many thanks to the store for the quality goods.
Came in 2 weeks to Lebanon!! Super cute, good finishing. I surely recommend
Great bag seams stitched, just inside the strings, but is not critical, no smell, took over 209r for money are satisfied, the material is reminiscent of jacquard, 2 zipper compartments.