SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of EnvisionDepot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The parcel reached the Moscow region in 11 days. the cover is excellent, soft, nice to hold in your hand.
Everything is super. Not the first time I order, the quality price is good, the store quickly sends, fast delivery.
It came in 9 days. No smell. To the touch is pleasant, the phone sat well. The color is slightly different from the one presented. But it's not critical to me. I did not communicate with the store.
Very nice quality!!!! The order is satisfied! Went exactly 2 months.
Чехол хорошего качества и приятного мятного цвета. На iPhone 8 сел идеально. Приятный на ощупь, не скользит в руках. Покупкой очень довольна.
A good cover, in color brighter than the phone, but nothing. Very pleasant to the touch. Came pretty fast
Good quality, fast shipping
A good cover for your money. The quality is good, but, unlike the original, more slippery. Color matches. Inside is a thin fleecy fabric.
Pleasant to the touch. At 8 sat perfectly. The color does not match a little. Pink is more like beige
I order from this store not the first time... I ordered two different, one silicone and it's super in quality. The second Personally I did not like, the plastic is oak, in my hand it's not reliable, it slips, the picture is pale, like in the sun for a couple of of of of But this is a matter of taste
Cover top. pleasant to the touch, on this all. thanks, I recommend) I may order more)
Me encantan pediré mas. Llegaron en mes y medio a lima perú están muy lindos, protegen bien el celular
Cover of medium quality Looks good, buttons require more pressure to push. ordered on 25 feb arrived on 6 apr in Romania, home
Чехол мягкий, приятного цвета. Товар отправлен быстро. Всю дорогу отслеживался.
Came two cases in one parcel, a little slippery, fit
Fast delivery, I thought White, turned out to be "physical" as it was written in the description, apparently confused, the quality is good, pleasant to the touch, as if not darkit
Каемка вокруг камеры потёрта, а в целом чехол хороший
It’s great cover height quality. It’s took little more time , the store is honest and very kind . Thank you . Plz AliExpress ,cancel refund I did ask for
Delivery is not very fast. The quality is excellent. The phone looks great. Pleasant to the touch. I'll order another color. The color almost perfectly matches the original bracelet Apple Watch.
Cover of medium quality. Thin, inside the fabric only behind, side parts only rubber. Drove for more than a month. Packed badly (without a protective package and all sorts of films) just in a postal bag.