SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of EnvisionDepot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Produto igual a descrição, veio bem embalado, produto com caixa própria, funciona com 4 pilhas palito AA, luz branca de alto alcance, veio com pequeno manual de instruções, ainda não testei as funcionalidades. Foi enviado rapidamente para o Brasil, ficou 15 dias parado nos Correios, sem taxa. Recomendo, volto para feedback das funcionalidades
Лампа пришла очень быстро, компактная, хватит для шкафов, уборной, кладовки или вот как у меня – дополнительно освещение для входной двери. сенсор работает, но не рассчитывайте на большое расстояние. Клейкая лента крепит намертво, если не так приклеили – будете отбирать с мясом. Магнит на самой лампе очень удобен, чтоб снимать и менять батарейки. Питается от 4х батареек ААА Когда сядут дополню отзыв (если конечно не украдут до этого)
The lamp came very quickly, compact, enough for cabinets, toilets, storage rooms or that's how I have-additional lighting for the front door. The sensor works, but do not count on a long distance. Adhesive tape is fixed deliberately, if not so glued-you will take away with meat. The magnet on the lamp itself is very convenient to shoot and change the batteries. Powered by 4x AAA batteries When they sit down I will add a review (unless of course they steal before this)
Лампа невеличка, але світить нормально. Сподобалось, що на магніті. Магніт тримає дуже добре. Для роботи потрібні 4 мізінчікові батарейки.
The lamp is small, ale is fine. Like, like, on the magniti. Magnite is a good man. For robots are cracked 4 minutes of batteries.
Алгоритм пока не понял до конца, скорее всего включается от датчика движения при недостаточном освещении
The algorithm has not yet understood until the end, most likely turns on from the motion sensor in insufficient lighting
Fast delivery, 21 days to Algeria I recommend
До Сев.-Зап. посылка доставлена почти за 2 недели . Отслеживалась до конца. Всё соответствует описанию. Сделано качественно. Светит достаточно ярко. Включается только при недостаточной освещенности и работает секунд 20. Потом отключается, если нет движения. 4 батарейки размером ААА, в комплект не входят. С обратной стороны лампа приклеивается на 3M скотч, а затем можно снимать, она на магните, удобно. Пластик над огоньками защищён транспортировочной, прозрачной пленкой. Заказывал в лоджию. Спасибо.
Заказывал 3 шт. на 6 светодиодов. Все исправны. Светят ярко.
Ordered 3 PCs For 6 LEDs. Everyone's fine. They shine bright.
Arrived in 7 days. Не включает батареи и нуждается в 4
He arrived in 7 days. Does not include batteries and needs 4
Светит хорошо, реагирует тоже хорошо. Я доволен. Только размер маленький, думал будет больше.
Shines well, reacts well too. I am pleased. Only the size is small, I thought it would be more.
I thought they were longer but they look good quality