SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of EnvisionDepot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast delivery to Belarus quality as always chic. Fast charging is present
It was almost a month. Everything is always at a high level. I order not the first time all is well. All as in the description.
High-quality products do not need a qualitative assessment at all.
Good days! The order arrived quite quickly. Quality is good, in the same way as always. Well-deserved five stars. Seller recommend
The quality of Ugreen is unique, well packaged, fast shipping and the delivered product is the same as described. Excellent cable, delivers what was promised. Purchased together to be used with Ugreen Charger up to 2.1 A. However the cable is thick and does not have as much mobility, but I suppose it will soften with use. Tested with micro USB and USB-C device for charging and data transfer.
Fast shipping. Very good quality. Ugreen is quality mark
Great Quality. Took 14 days for delivery. Think and sturdy.
I order in this store constantly. Packing, delivery all as always at the highest level! Quality goods, no complaints! Do not doubt, order boldly)))
excellent quality. recommended
Cable good quality works fine, I'll see how much is enough
A good, high-quality charging cable. Fast shipping. Unfortunately, for my Huawei P30 does not replace the native cable-fast charging with it does not go, there is a warning about the change of cable.
Cable of good quality there is fast charging! delivery is fast, the store is sociable.
The goods are good, quality, I order this store not the first time. The seller worked well and quickly sent the goods, delivery fast. I recommend the seller.
Second order from this store. There are no complaints, a little insult that did not put the screed :) Wire working, packed in a branded bag. It reached Krasnogorsk in 16 days. Recommend
Reliable, strong cable 2 in 1 without loss of quality, very convenient. Corresponds to its characteristics. Purchase satisfied
The cable arrived fast and was well packaged. It can be used for data transfer and charging and works great. The materials are high quality. I recommend the store.
I get everything ok and it takes 24 days to arrive. And by singore post. Just like the picture
Excellent cord, the company once again proves its image .. Everything is fine, everything is on top... delivery is fast.
The quality cable went for a long time and a half months of wine delivery specifically Novosibirsk parcel there at the sorting month was that there for novovvision did not clearly say improve in the end made the
The store sent the goods promptly, immediately after payment. The parcel came 15.03.21 (paid 18.02.2021).