SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of EnvisionDepot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods received, everything works. Good wires.
Cable of good quality, works fine, in Samara delivery in two weeks.
Beautiful pleasant to the touch cable, I take the third time. The first time was very soft flat, quickly died-ugreen, but also yuzal while portable memory with external battery. By ratio price cost eel best. Price quality
Everything is fine, the parcel came quickly, the cable is good, ordered for dualsense. I recommend not for the first time I order from this store. Ugreen as always on top!
Excellent cable for charging! Corresponds to the description! The goods are original, quality! I recommend the store as an honest and decent person!
The cable is excellent, like all ugreen products. At discounts from the group VKontakte "gxsmart" bought a 25-inch cable for only 10 rubles the store sent without questions-I already received the parcel. Thank you to the seller for such a gift. The farm is useful.
Nice cord. It came in branded packaging. I love ugreen, for quality. Delivery-about 2 weeks.
The cable was sent out in a double (package in the package) of the original package, there is no damage. The parcel for some time was delayed in Singapore (in the status of "sent from Singapore"), but this is obviously due to the next wave of Ida. The quality is excellent: the cable resistance of 1 meter is 0.075 ohms, which is almost twice as much as that of a similar cable of another good manufacturer. Slightly higher price is fully justified by excellent product quality. Seller and recommend!
Ugreen USB Type-C USB-A cable 18 days delivery from China to Russia by Mail tracked. Packed was in gray polybag postal bag and branded polybag ugreen. Included: 1. ugreen cable 2 meters USB Type-C USB-A 2. warranty card 3. advertising poster headphone ugreen Maximum current that could see 2.1 amps. at 5 volts. With quick charge quick charge voltage of 8.497 volts, 1.689 amps maximum was 14. 35 W. Cable thickness 3.15mm. Cable cover material is nylon.
Как всегда качество отличное, доставка шла меньше месяца( платная ускоренная). Один из не немногих продавцов кто предоставляет кабель длиной 3 метра.
The second my three-meter cable of this company. Before that I took black. Holds ~ 2,4-2, 5a. These cables like slightly more than cables from baseus. Well, traditionally: if it fails, I'll add a review. # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # #
Delivery 2 weeks, Kirov. All as always in the best form. Branded packaging, cables in personal bags, inside the instruction. I ordered 25 cm, the photo shows that it is slightly longer. Both workers, fast charging is missed. I recommend and advise this firm. Already a lot of things they ordered, all the components are in good shape and work clearly.
Excellent cable, as always. Delivery is fast, until Podolsk 2 weeks. Keeps fast charging on Huawei. Excellent color for light furniture.
Good cable, soft. Charges and sends the info perfectly. Recommend.
Разместил заказ на Кабель Type-C UGREEN 1,5 метра - 08.03.2021. Уже 11.03.2021, Посылка была передана Продавцом на отправку в почтовую службу. Посылка прибыла в Москву в Почтовое отделение 08.04.2021. Доставка в Москву за 31 календарный день с момента размещения Заказа - это хороший результат!!! Качество изготовления Кабеля Type-C - отличное. Кабель достаточно мягкий и имеет качественную оплётку из нейлона чёрного цвета. Выглядит СУПЕР. Отделка концов коннекторов синими вставками добавляет красоты. Рекомендую всем к покупке данный кабель Type-C UGREEN и Продавца!
Shipping fast. Parcel tracking works. Checked it. Let's see how much is enough.
The goods went exactly in 2 weeks. Already the usual high quality ugreen. Work flawlessly, there are no problems with warning about the incomplete cable on honor play. As a gift, they put a cable tie.
Excellent producer. Not the first product is a brand. Quality is just a bomb.
The goods came quickly, inside some gift, we will understand. I advise this store.
Что сказать шнуры от этой фирмы самые лучшие по качеству и цене, как всегда отлично упаковано, и чтож я очень доволен!!!! Однозначно рекомендую!!!!