SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of EnvisionDepot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Not the first time I order in this store, everything is super. The quality is excellent (I buy again because children break charging, do not know how to handle them correctly). Thanks for the good work! Recommend!
Nice cord. It charges everything. Took 2 m. Now I'll order another meter.
It works perfect, the charging speed is not the best but meets the basics, I put a 40w charger on it and only so it could charge my iPhone 12 quickly, the material with which it was made is of the best quality
First, you see A good quality cable with good finishes and sturdy. Recommended
Very, very good and excellent product and arrived in a short period I thank the store for the credibility and advise you to evil because it is honest and deliver quickly and purposes Quesa you need to buy and it arrived within a short period of time. I thank you the seller for the credit, and I advise you to buy from him because he is honest and deliver quickly and his items are good. You must buy from him, he is very good .. Together regards وتقديري for QuickBooks هاذا prism شكراااااااا جدااااا on reading to encounter Together, my greetings and appreciation to the readers of this post, thank you very much for reading. Goodbye
Even though it showed that the shipment was going to take A long time, it arrived before that date. It wasn't fast. It came very well packed and looks very good quality, just need to try it. I like cable design very much and it looks very tough
It took a little while to arrive, but excellent cable material, such as the description
If it works and charges correctly is the second iPhone cable I buy from this dealer
Quality cable, I can safely recommend. Delivery about 2,5 weeks.
They arrived soon, they look very good quality, still need to try but I am very satisfied with the product
I take it not the first time, until I checked, but I think that everything is fine. I advise, an excellent product for your money
I am very satisfied. Works very well. Cable has good quality.
Great quality. It’s the real deal. Charges very fast!!!
Fast shipping. Excellent quality. I order not the first time, I will order more. Shop recommend!
It arrived in 3 weeks in Chile, charges well and works without errors on iPhone X.
Arrived after two weeks on aliexpress direct. It charge but sometimes the cable looses. Not fast charger.
Very good cable and fast shipping, perfect.
Excellent product, it took longer than normal but the wait was worth it, the product does not warm up feels very good quality, I recommend it 100%
Ordered 12-2 and in good condition arrived on 9-3