SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of EnvisionDepot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery is fast, less than a month to the Kursk region. Everything is fine. Satisfied with the goods.
They are beautiful
A good chain, a little lost with the size (long chain), and so, looks good. With the store did not communicate
Beautiful design and size, I trust this page and recommend it a lot, short waiting time and fast arrival. Perfect
Actually i thought this won't come. because it was exceeded the expect estimated date . I was waited like 2 months and half ( aftr the estimated date). but this is not a store's problem. due to the pandemic situation and it has a logistics issue . That day he was sent the goods after i placed the order. he is kind and he was helped me to sort out when i asked from him he agreed to give refunds also. right after i open dispute and yeaaaaahhh after that day i got my packages.
Really pretty. If it was what I expected to receive.
Thank you very much, it's nice, shiny and I come fast in very good condition
Glitters beautifully, the latch is thick enough, let's see what happens next. It was going on for a long time but it came on time.
The product demoro less than a month to arrive, arrived well packaged and protected, is just as it comes out in the images and the measurements are correct according to what I ordered. The bracelet is pretty comfortable and pretty.
Very good or it looks great I liked it not too long to arrive meets what it promises, a good product I recommend it to you, a measure to perfection I have no inconvenience
Value for money 9/10 (the only thing that did not like-not a very convenient latch)
nice product recommendation
The product is good, but the only thing that I don't like was the tracking, because was too incorrect, more than 50 days.
Really good quality I wear it then 1 month and no problem no allergy no discoloration
Zadoveniy, recorders 100%
Very good nothing to complain about, the right size and color, nickel
Nice bracelet. All as in the description of the goods. He arrived in Ukraine in 15 days. Excellent store, sent quickly. I advise everyone. I will buy more)
Love it!! Good shine, nice and light, perfect size for me (I have very small wrists)
For such a price-excellent. I'm a little long .. it's days for 20-25
Pit on right