SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of EnvisionDepot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods did not come, the money did not return
очки бомба ✋ прекрасны!! не занимают много места и хорошо смотрятся:) шли до владивостока -+ месяц
Great and super well-protected, they arrived sooner than expected.
Very long delivery, already summer is over
As on nartinka
I really liked the glasses. Ordered 16.07, received 28.07. Packed in an inflatable bag, came whole. To buy recommend
Glasses Super! Quality Well packed! Recommend
Super glasses. Came quickly, look perfect, without marriage, sit comfortably on the face, plastic frame with special holes, in general everything is as in the description. I'm happy.
Very well packed. This is important. I took it for a gift. We will unpack the review.
Very cool packed! Live better than in the photo. Do not doubt and take it!
Steep glasses and quality is not bad))
Glasses Super!!!! and delivery fast
Steep glasses, really liked. Came relatively fast: weeks for 1,5-2. Wearing is convenient, look cool. Purchase, also for such a price, happy!
This is the coolest purchase on AliExpress. The product is 1000 times better than in the photo, look top, were filling in a vacuum, so there is no question of damage. I recommend, however, they press slightly and are small, but it's not critical and noticeable only when you put them on!
Wow!!! first of all i want to say that it came very well packed!!!! loved the package. it arrived in a bubble. so the glasses were intact and without any damages. the sunglasses are just as described and look very high quality.
Very cool glasses. Fully correspond to the description of the store. In reality, they look very expensive. The material of the frame is excellent. The print is bright. Super fast delivery, I recommend)))
Nice but they're tiny, if you like big glasses, these aren't.
I bought glasses on sale! The order arrived in 20 days. The cost was 153₽, using the coupon paid 53₽. The color as for me is different from the store's photo. In general, for 53 rubles you can wear, for the summer I think enough.
Fast shipping. On a wide face a little tight in the temples.
Just gorgeous glasses! I'm delighted for such a price very high quality! Packed securely