SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of EnvisionDepot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The order came really fast in Greece! You cannot see what the screen shows by looking at it from the side :) I don't know about its endurance yet, but it looks great! I will definetely buy again.
Wouldn’t recommend it. It made my screen quite dark. Also it creates 3D effect of the screen so it gave me a headache!
Very nice
Completely in accordance with the description very nice protection that makes its role anti spy we love thank you neat sending well protected thank you to the store.
They're the best tempered glass I 've ever tried for the iPhone :)
It's good. The product is good, the store is nice.
Very good product. I already put in one of three. Anti spy.
All as stated
This my friend died…. RIP, it was of Mogi Mirim/SP, working at night in street August, God has
Shipping is slow 2 months. Well packed in box so no damage during shipping. Came as 3 screen protectors. Yes when tilt screen on angle can not see anything on phone. So no one can look over your shoulder and steal private information. Is perfect fit to phone.
They arrived in perfect condition and perform their function
Excellent condition
Good windows with darkening. Sorry the edges are fragile. I managed to kick off on the third day. For this price is a good option. Recommend!!!
Excellent article, very good quality and very practical, looks amazing already placed on the phone. It won't take long to get to Mexico, thanks to the store clearing the purchase very fast and for the combined delivery. I highly recommend the item and seller and/or store.
The shipping was fast, arrived well packaged and everything right…
Ordered on July 30 and just got today Aug 23. It looks the same in the picture. Recommend!
Item as described. Fit on iPhone 7 see pictures. Shipping to Belgium after 10 days. Perfect Thanks
It was 17 days before the city of Lyubertsy, The Moscow province, packed well, lay on the glass, too, not bad. The level of spy-medium, 60 degrees can be seen well, 30 is no longer visible.
Pleased with the fast delivery! I will paste-I will complement the review