SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of EnvisionDepot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very satisfied very good quality not transparent well sheathing
Very cool! On the growth of 175 90-75-103 size 4 p approached, more needed
The kit is good enough, I recommend
Goods of good quality, at og 90, from 66, OB 94 took the size of S. Sits perfectly.
The suit is excellent))) does not shine through, sat down super! 44 size clearly-m. The color is exactly the same as in the picture. Very satisfied with the purchase! The first time I ordered, but in the process of delivery there was trouble and the goods received the status of "refused delivery". Opened the dispute and during the day the store returned the money. Seller responsible)
Chic Suit, soft tight. Beautiful, and comfortable. I 've been looking for this for a long time, the size approached the height of 172 weight 60 size m. Sent very fast. And everything came without problems!
Good!!! Very good suit, sits perfectly! The quality is excellent! Color chic. Fast shipping! Thank you store!☺& Middot;
I got faster than I expected and it was just as it looks in the picture very good quality!
Perfect, I already order the second of this brand, always good quality, in addition to a small gift from the store size M correct
Came the goods days after 10, the whole, the size corresponds (on the parameters 92-70-100 size m), the color is saturated, as in the description
Chic sets, I take not the first time. Very satisfied with the quality of the goods. The seams are even, there is no smell, the colors match the pictures. On the height of 156 cm and the dimensions of 76-60-81 cm all came perfectly. Thank you store!!!
O personal landing and soft materials. Tova perfectly approached, but after the first socks went the arrow on the trousers.
Buena tela y calidaf!! buen precio! Estoy conntenta con el pedido. Muy recomendable!!! Llego bastante rapido y es igual que en la imagen, relacion calidad precio muy buena!!!! Tallaje correcto!
EXCELLENT!
Материал плотный, хорошее качество строчки. Цвет как на картинке, яркий, камера не передает. Целлюлит не видно. На рост 163 ( 84-66-93) размер s хорошо сел. Резинка на талии прям оч хорошо утягивает.товар пришёл за 9 дней! я в приятном шоке)))
A good suit, I would like a smaller one on XS, but not critical, excellent quality, color as in the Picture turquoise green
A good suit, the fabric is pleasant, ordered S and M, approached the bottom M, and up S. on its parameters 90-74-95 cm. Delivery month.
Take one more size, but I love the model!!!!
The suit is cool, the fabric is dense, does not shine through)